Introduction

Oil Changers (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Notice outlines addresses the specific disclosure requirements under the applicable US state data privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), Colorado Privacy Act (CPA), Virginia Consumer Data Protection Act (VCDPA), and other relevant state regulations.

1. Scope

This policy applies to all personal information collected from customers, website visitors, and users of Oil Changers’ services over the previous 12 months and who reside in US states with specific data privacy laws. “Personal information” has the meaning given to “personal data,” “personal information” or other similar terms under U.S. state data privacy laws.

2. Collection and Use of Personal Information

3. Disclosure of Personal Information

We may share your personal information with:

• Service providers who assist us in operating our business
• Advertising partners
  • We may disclose limited personal information to advertising partners in order to show you advertising that is more likely to be of interest to you. You can opt-out of this disclosure by submitting a privacy rights request and opting out of ‘Targeting Cookies’ on our cookie banner.
• Legal authorities when required by law or to protect our rights
• Other third parties with your consent or as permitted by law

We keep your personal information for no longer than necessary for the purposes for which the personal information is collected and processed.

4. Your State Privacy Rights

Depending on your state of residence, you may have the following rights:

• The right to know what personal information we collect, use, and disclose
• The right to request access to or deletion of your personal information
• The right to correct inaccurate information
• The right to opt out of the sale/share of personal information and/or personalized/targeted advertising (where applicable)
• The right to non-discrimination for exercising your privacy rights
• The right to appeal a Oil Changers decision in respect of your privacy rights

To exercise your rights, please contact us as described below.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission of data over the internet can be guaranteed as completely secure.

6. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

7. Financial Incentives

We may offer discounts or other rewards (“Incentive(s)”) from time-to-time to consumers who provide us with personal information, such as name, phone number, email address, IP address, or location. You may opt-in to Incentives by entering a competition, promotion, or survey or other loyalty Incentive programs we may offer from time-to-time (“Program(s)”). Each Program may have additional terms, available on the Program page or at Program sign-up. The Incentives will be described in the Program page or at Program sign-up.

We measure the value of your personal information collected from Programs by the cost of operating the applicable Program (excluding Incentive costs) and/or the cost of providing the Incentive. We deem the value of the personal information to be reasonably related to the value of the Incentive, and by subscribing to these Programs, you indicate you agree. If you do not agree, please do not subscribe to the Programs. If you subsequently wish to withdraw from the Programs, the method for doing so will be explained in the applicable Program terms. We do not limit participation in our financial incentive programs to consumers who do not exercise their consumer privacy rights. However, a deletion request will not delete Program personal information because the information is necessary to maintain your participation in the Program. If you desire to delete Program personal information, terminate your participation in the Program before making a deletion request pursuant to state data privacy laws.

8. Shine the Light

We may disclose “personal information,” as defined by California’s “Shine the Light” law, to third parties for such third parties own direct marketing purposes. California residents may opt-out of this sharing by contacting us at marketing@oilchangers.com. You must put the statement “Shine the Light Request” in the body of your correspondence. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. This right is different than, and in addition to, CCPA rights, and must be requested separately. However, a Do Not Sell/Share/Target opt-out is broader and will limit our disclosing to third parties for their own direct marketing purposes without the need for making a separate Shine the Light request. We will not accept Shine the Light requests by telephone or by fax and are not responsible for requests not labeled or sent properly, or that are incomplete.

9. Contact Us

If you have any questions or would like to exercise your privacy rights:

• Email: marketing@oilchangers.com
• Customer Care: 833-408-0604

To submit a request to exercise your consumer privacy rights, or to submit a request as an authorized agent, use the email or physical address above and respond to any follow-up inquiries we make. Please be aware that we do not accept or process requests through other means (e.g., via fax, chats, social media etc.).

Your Request Must be a Verifiable Consumer Request

As permitted or required by applicable data privacy laws, any request you submit to us must be a Verifiable Consumer Request, meaning when you make any type of request, we may ask you to provide verifying information, such as your name, e-mail, phone number and/or account information. We will review the information provided and may request additional information (e.g., information regarding products or services purchased) via e-mail or other means to ensure we are interacting with the correct individual. We will not fulfill your Right to Know / Access, Right to Delete, or Right to Correction request unless you have provided sufficient information for us to reasonably verify you are the consumer about whom we collected personal information. We do not verify opt-outs of Sell/Share/Target requests unless we suspect fraud.

We verify your request to a reasonable degree of certainty or to a reasonably high degree of certainty depending on the sensitivity of the request and if we suspect fraud. This involves comparing the information in your request to your information that we may have on file. To protect consumers, if we are unable to verify you sufficiently, we will be unable to honor your request. We will use personal information provided in a Verifiable Consumer Request only to verify your identity or authority to make the request, to process the request, or as permitted by law, unless you also gave it to us for another purpose.

You may use an authorized agent to make a request for you, subject to our verification of the agent, the agent’s authority to submit requests on your behalf, and of you. Once your agent’s authority is confirmed, they may exercise rights on your behalf subject to the agency requirements of applicable laws.